TERMS OF SERVICE

Contact:

To get in touch with us, use our chat function or find the right information via our customer support zone on the website.

Ordering

Once you have completed your order, an order confirmation will be sent to your email address. In the confirmation you will find all information about products, price, billing and delivery address. If there are errors in the order confirmation, please contact us immediately via chat.


Delivery

Our normal delivery times are 7-12 days. ATTENTION! Orders placed on weekends are shipped no earlier than the following Monday.

If the delivery is delayed (without us notifying you of a longer delivery time) you should contact us in the chat on the website.

If the package is not collected from an agent, you will be charged SEK 150.

The shipping cost is not refunded upon return.

We are not responsible for any delays that may occur due to postal mail handling.

Prices

All prices in the store are stated in SEK.

We reserve the right to price changes caused by supplier price changes, printing errors in the price list and inaccuracies in prices due to incorrect information and reserve the right to adjust the price.


When you buy goods on the website, you as a customer have a statutory right of withdrawal within 14 days from receipt of the ordered goods.

The right of withdrawal does not apply to wigs or if you have opened the packaging for products such as ponytails, hairbrushes and hair gel.



5.1 When you exercise your right of withdrawal:

You must notify us via email (kundtjanst@tizwehair.se) that you want to make a return, the email must contain your name and order number.

We will reply to you with information about where to return the package. Returns are sent to an address in Sweden.

If we receive an opened package in return, the customer does not get the money back, nor do we send the product back to the customer. So be careful NOT to send back an opened ponytail.

We recommend that you send the package with a secure delivery method so that you have a guarantee that the package has arrived.


You must return the products to us immediately and at the latest within the statutory 14 days after the cancellation notice.

You are responsible for the condition of the products upon return, the products must therefore be sent well packaged and the packaging must be unbroken.

We reserve the right to deduct from the refund amount an amount corresponding to the decrease in value compared to the product's original value if it is a used or damaged product.

5.2 The right of cancellation does not apply if:

Products that are sealed (sealed) for health or hygiene reasons and where the seal (seal) has been broken by you.

Opened packaging for ponytails.


More about the statutory right of withdrawal can be found here.

Complaints and claims

We inspect all products before they are shipped to you. However, if the product should be damaged or sent incorrectly when it arrives, we undertake, in accordance with current consumer protection legislation, to remedy the error free of charge.

You must always contact us for approval before returning a defective item.

The complaint must be sent immediately after the error is discovered.

Complain no later than one week after you discovered or should have discovered the error.

If a problem has occurred during delivery, you must notify us immediately after receiving the item.


6.1 How do you go about making a complaint?

Any errors and deficiencies must always be reported to Tizwehair stating the name, address, e-mail address, order number and a description of the error.

If we are unable to remedy the defect or supply a similar product, we will reimburse you for the defective product in accordance with applicable consumer protection legislation. We are responsible for return shipping in the event of approved complaints.


We are not responsible for you destroying the product yourself.


We reserve the right to reject a claim if it turns out that the product is not defective in accordance with applicable consumer protection legislation. In the case of complaints, we follow the guidelines from the National Consumer Complaints Board, see arn.se.


Limitation of Liability

We do not accept responsibility for indirect damages that may occur due to the product.

We are not responsible for delays/errors due to circumstances beyond the company's control (Force Majeure). These circumstances can be, for example, a labor dispute, fire, war, authority decision or reduced or non-existent delivery from the supplier.

Furthermore, no responsibility is taken for any changes to products/product characteristics that are changed by the respective supplier and other factors beyond our control.

Product information

We reserve the right to any printing errors on this website and the final sale of products. We do not guarantee that the images reflect the exact appearance of the products, as some color differences may occur depending on the monitor, photo quality and resolution. We always do our best to expose the products as accurately as possible.

Information about cookies

According to the Electronic Information Act, visitors to a privacy protection website must be informed that cookies are being used. The information in the cookie can be used to track a user's browsing behavior. A cookie is a small text file that the website you visit asks to be stored on your computer to provide access to various functions. It is possible to set your browser to automatically reject cookies. You can find more information on the Swedish Post and Telecommunications Authority's website.

Personal data

By shopping at Tizwehair.se, you agree to our privacy policy and our processing of your personal data. We protect your privacy and do not collect more information than is necessary to process your order. We never sell or pass on your data to third parties without a legal basis.

Tizwehair is responsible for the processing of the personal data that you have provided to us as a customer. Your personal data is processed by us to process your order and in cases where you have requested newsletters or promotional offers - to adapt the marketing to your individual needs.

The information below summarizes how we store and process your data in accordance with the General Data Protection Regulation (GDPR).

10.1 What is personal data?

Personal data is all information that can be directly or indirectly linked to a natural person.

10.2 What data do we store?

In order to handle your order and answer questions related to your order (customer service), we store your first and last name, address, telephone number, e-mail address, IP address and purchase history.

Your data is stored as long as we have a legal basis for processing your data, for example to fulfill the agreement between us or to fulfill a legal obligation according to, for example, the Accounting Act.

10.3 Legal Basis

In connection with a purchase, your personal data is processed to fulfill the agreement with you.

Marketing, campaigns and similar mailings take place with your consent.

10.4 What information is shared and for what purpose?

10.4.1 Payment Provider

When making a purchase, information is shared with our payment provider. What is stored is your first name, last name, address, e-mail address and telephone number. If you choose to pay by invoice, the payment provider also stores your social security number. The information is stored to be able to complete the purchase and to protect the parties against fraud.

The payment providers (payment services) we use are Klarna and Stripe (payment by card).

10.4.2 Shipping company

In order to deliver your orders and fulfill our contract, we need to share specific information with the shipping company. What is shared with the shipping company is first name, last name and address information for delivery. Email address and/or cell phone number may also be shared with shipping company for notification.

The shipping companies we work with are Yunexpress.

10.4.3 Newsletter

If you have chosen to subscribe to our newsletter, your first name, last name and email address will be shared with our newsletter provider. This is to keep you up to date with information and offers for marketing purposes.

We use it to send newsletters.

10.5 Right of access

You have the right to receive extracts from all the information we have about you. Extracts are provided electronically in a readable format.

10.6 Right to rectification

You have the right to ask us to update incorrect information or supplement information that is incomplete.

10.7 The right to be forgotten

You can request that your data be deleted at any time. There are a few exceptions to the right to erasure, e.g. if the data must be kept because we have to fulfill a legal obligation (e.g. according to the Accounting Act).

10.8 Responsible for data protection

TizweHair is responsible for the storage and processing of personal data in the online store and ensures that the rules are followed.


10.9 How we protect your personal data

We use industry standards such as SSL/TLS and one-way hash algorithms to securely store, process and communicate sensitive information such as personal data and passwords.


Changes to the general terms and conditions

We reserve the right to make changes to the general terms and conditions at any time. Changes to the terms will be posted online on the website. The amended terms and conditions are deemed accepted in connection with orders or visits to the website.

Dispute and choice of law

If a dispute cannot be resolved amicably between the company's customer service and the customer, you as a customer can turn to the Allmรคnna Reklamationsnรคmnden, see arn.se. For people residing in an EU country other than Sweden, complaints can be submitted online via the European Commission's platform for mediation in disputes, see http://ec.europa.eu/consumers/odr.

In the event of a dispute, we follow the decision of ARN or the corresponding dispute resolution body.

Disputes regarding the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law.

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